Last updated: 13 November 2026
This privacy policy applies to rainbowcaring.com.au and to the services of Rainbow Caring. It sets out, in plain terms, how we collect, use, disclose and protect personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Rainbow Caring operates rainbowcaring.com.au. The operating business is Health Therapies Clinics Pty Ltd (ABN 68 665 027 092). On this website you can find out about caring, wellbeing and natural therapy services, with products available to order online.
The kinds of personal information Rainbow Caring usually holds are:
Anonymous or pseudonymous enquiries are welcome where practical. We will explain if a request cannot go ahead without your details.
We collect personal information directly from you whenever we reasonably can, for example when you fill in a form on rainbowcaring.com.au, call or email us, or speak with us face to face. Occasionally it comes from a person acting for you, with your authority, or from cookies when you visit the site.
Rainbow Caring uses personal information to:
We will not use your information for a purpose you would not reasonably expect unless you consent or the law permits it. We do not sell personal information, and you can opt out of direct marketing whenever you wish.
Health information is sensitive information under the Privacy Act. Rainbow Caring collects it only with your consent and only when it is reasonably necessary to provide safe care. When a family member contacts us for someone else, we ask that the person agrees before we record their health information.
NSW law (the Health Records and Information Privacy Act 2002) also protects your health records. We hold them for at least seven years from your last appointment, longer for anyone treated before turning 18, and then dispose of them securely.
Rainbow Caring discloses personal information only for the purposes above, for example to:
Providers acting for us receive only what they need for the task.
Some of the technology Rainbow Caring uses, such as cloud email, website hosting, content delivery, online forms, booking tools or chat assistants, may store or process data on servers outside Australia. Where that happens, we take reasonable steps to make sure the provider protects your information in a way consistent with the Australian Privacy Principles.
If you use a website chat assistant, your messages are sent to an AI provider whose systems may be overseas. Rainbow Caring asks you to keep chat messages general and use a phone call or appointment for private details.
Like most websites, rainbowcaring.com.au places cookies on your device. Some are needed for the site to function; others help us measure visits through analytics services, for example which pages are read most. This information is generally not used to identify you. You can block or delete cookies in your browser settings; parts of rainbowcaring.com.au may then not work properly.
We protect your information with reasonable physical, electronic and administrative safeguards: restricted access, passwords, secure website connections and locked storage for any paper files. Email and online forms carry some risk; if you prefer, give Rainbow Caring sensitive information in person or by phone.
Outside clinical records (see section 5), Rainbow Caring keeps enquiries, booking and payment records only as long as we need them for the purposes in this policy or as tax law requires, and then delete or de-identify them.
We follow the Notifiable Data Breaches scheme. Where an eligible data breach occurs, meaning one likely to cause serious harm, we will tell the people affected and the OAIC, and explain what they can do to protect themselves.
If you think something we hold about you is wrong, tell us and we will correct it. You can also request access to your records; Rainbow Caring will verify your identity and reply, usually within 30 days.
We want to put things right. Send your privacy complaint to Rainbow Caring and we will investigate and reply, normally within 30 days. If we cannot resolve it, you can lodge a complaint with the OAIC at www.oaic.gov.au or by calling 1300 363 992. For a complaint about health records held by Rainbow Caring, you may also contact the NSW Information and Privacy Commission (www.ipc.nsw.gov.au, 1800 472 679).
Our privacy contact details are:
Rainbow Caring
Phone: 0410 699 065
Email: marketing@rainbowcaring.com.au
Post: Suite 1, Level 1, 141 Longueville Road, Lane Cove NSW 2066
Post: Suite 3B/1 Rowe Street, Freshwater NSW 2096
You can also use the contact form on this website.
From time to time we may revise this policy; the version on this page applies from the date shown.