Phone 0410 699 065. If nobody picks up, leave a message with a name and a number and we will call back — we are often with someone.
Email marketing@rainbowcaring.com.au. Fine for questions, appointments and anything you would rather write down than say.
Within one business day for email, and usually sooner for a voicemail. If something is time sensitive, say so in the first line rather than at the end.
Please do not send clinical details by email expecting advice back. We can arrange to talk, but assessing a symptom in a reply is not something we will do, for your sake rather than ours.
We are not an emergency service and there is nobody here overnight. If someone is seriously unwell, call 000. For urgent health advice at any hour, healthdirect is on 1800 022 222.
If you are a carer at the end of your rope — and that happens to most carers at some point — Carer Gateway on 1800 422 737 during the day, or Lifeline on 13 11 14 at any hour. Neither of those is a last resort. They are the right call much earlier than most people make it.
If you are getting in touch about someone you care for, tell us in the first message whether you are asking for them or for yourself. Both are welcome, and the answer is different.
Disclaimer: Kindly note that results for different clients may vary. The work we do is never in isolation; it is always a team effort, including that clients work on their lifestyle choices and our treatment.